Refund policy

We accept returns within 14 days of delivery.

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• Tags must still be attached
• Item must be in original packaging

Non-returnable items:

• Final sale items
• Gift cards
• Worn or damaged items

To start a return, please email us at essentialsera121@gmail.com with your order number.

Once your return is approved:

• You will receive return instructions
• Customers are responsible for return shipping costs unless the item is defective

Refunds:

• Processed within 5–10 business days after we receive your return
• Refunded to original payment method